Privacy Policy

1. Data We Collect

We collect information necessary to provide our services and improve your experience:

• Account information — email address, username, and password hash when you create an account
• Payment information — processed securely through SellAuth and Stripe. We do not store credit card numbers on our servers
• License data — license keys, activation timestamps, and hardware identifiers for license validation
• Usage analytics — page views, feature usage, and session data collected via PostHog to improve our products
• Support interactions — messages sent through our AI support chat and Discord

2. How We Use Your Data

• Account creation and management
• Order fulfillment and license key delivery
• Customer support and troubleshooting
• Product analytics and feature improvement
• Transactional emails (order confirmations, license keys, password resets)
• Fraud prevention and abuse detection

3. Session Recording

We use PostHog to record anonymized browsing sessions on our website. These recordings help us understand how users interact with our site so we can improve usability and fix issues. All form inputs, including passwords and payment fields, are automatically masked and never captured. You can opt out of session recording by enabling "Do Not Track" in your browser settings.

4. Data Sharing

We do not sell your personal data. We share data only with the following third-party services necessary to operate our business:

• SellAuth — payment processing and order management
• Stripe — secure credit/debit card payment processing
• Resend — transactional email delivery
• PostHog — product analytics and session recording
• Vercel — website hosting and edge delivery

5. Cookies

We use cookies and similar technologies for authentication, session management, and analytics. Essential cookies are required for the site to function. Analytics cookies (PostHog) help us understand usage patterns. You can manage cookie preferences in your browser settings, though disabling essential cookies may affect site functionality.

6. Data Retention

We retain account data for as long as your account is active. License and order data is retained for the duration of your license plus 12 months. Analytics data is retained for up to 24 months. You may request deletion of your account and associated data at any time by contacting support.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of analytics and session recording
• Export your data in a portable format

To exercise any of these rights, contact us via Discord or email.

8. Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS), hashed passwords, and secure payment processing through PCI-compliant providers. No system is 100% secure, and we cannot guarantee absolute security of your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

For questions about this Privacy Policy, contact us via Discord or email us at support@aetherscripts.io.